We support our borrowers during and after the loan closing and offer one-on-one consulting in many areas of business including but not limited to accounting, marketing, strategic planning, and operations. Through our Client Support Services, ACE will assist our small business borrowers to strengthen operations and improve sustainability. The objectives of the program include:
- Building a relationship with our borrowers, evaluating their needs and connecting them with the appropriate consultant or educational opportunity.
- Providing a resource guide to all clients that includes assistance that ACE can provide.
- Providing access to a wide array of business providers for assistance on specific projects.
- Connecting our borrowers with relevant classes, webinars, and seminars to help improve business operations.
- Assessing our borrowers’ financial strength and stability, and making the appropriate recommendations.
- Sending a monthly newsletter for education, training and quick tips on various relevant topics.
The program is targeted towards our small business borrowers with annual revenues of $1 million or less and with 10 or less employees.